Shipping policy

Shipping Policy

Thank you for shopping with us. We currently ship orders within the United States.

Order Processing Time

Orders are typically processed within 1–3 business days after payment has been received. Processing times may be longer during product launches, holidays, conventions, or high-volume sales periods.

Orders are not usually processed or shipped on weekends or holidays.

Shipping Rates

Shipping rates are calculated at checkout based on the items in your order, package size, weight, and delivery location.

We may offer free shipping promotions from time to time. If a free shipping offer is active, it will be shown at checkout or on the product page.

Delivery Time

Delivery times vary depending on the shipping method selected at checkout and the destination address.

Once your order has been handed off to the shipping carrier, delivery times are outside of our direct control. Carrier delays may occur due to weather, holidays, high package volume, or other circumstances.

Local Pickup

If local pickup is offered, it will be available as an option at checkout. Pickup orders must be collected during the posted pickup times or by arrangement with us.

Please wait until you receive confirmation that your order is ready before attempting to pick it up.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order.

We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If an order is returned to us due to an incorrect address, the customer may be responsible for additional shipping costs to resend the order.

Lost, Stolen, or Delayed Packages

Once a package has been marked as delivered by the carrier, we are not responsible for lost or stolen packages.

If your package is delayed, lost in transit, or marked as delivered but not received, please contact the shipping carrier first using the tracking information provided. We will do our best to help, but we cannot guarantee replacement or refund for packages lost or stolen after delivery confirmation.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with your order number and photos of the damaged item and packaging.

We will review the issue and work with you to determine the best resolution, which may include a replacement, refund, or store credit depending on the situation.

Preorders and Made-to-Order Items

If your order contains preorder or made-to-order items, your order may not ship until all items are ready. Estimated shipping dates are not guaranteed and may change due to production delays, supplier delays, or other circumstances.

If you order in-stock items with preorder items, they may ship together unless otherwise stated.